Send us your order number or attach notes regarding leaf curling, soil dampness, or transit damage. We inspect every case within twenty-four hours.
Transit & guarantee policies
Essential guidelines covering climate-controlled shipments, transit heating packs, and immediate photo-verified replacements. We pack every specimen with insulated barriers so foliage arrives lush across all forty-eight states.
14-day arrival guarantee
Winter thermal packs
Reusable nursery pots
If cold shock, broken foliage, or severe root damage occurs during transit, send a clear photograph for a prompt replacement or refund.
Shipments traveling through freezing forecast zones receive complimentary 72-hour heat packs and thermal bubble wraps to safeguard sensitive roots.
Every specimen arrives pre-planted in durable, aerated grow pots engineered to drop cleanly into our terrazzo planters without root disturbance.